Contact Us

We are dedicated to getting your order to its destination as promptly as possible. Our shipping department takes great pride in the careful wrapping and packaging of your items to ensure they arrive “fit to please” at your front door or that of your gift recipient’s. Should you have any questions regarding shipping, our Customer Care team is here to assist you Monday through Friday from 8:00 a.m.-5:00 p.m. CST. Please call our toll-free number at 877.426.4887.

FREE Standard Shipping Promotion through September 30, 2017

*Offer valid for online purchases of $80 or more in the same order, per address, through Midnight September 30, 2017. We regret we are unable to extend this offer to orders containing ham or any order requiring expedited shipping. Offer may not be combined with any other coupons, discounts or offers.

Delivery

Orders will be shipped via UPS, USPS or Fed-Ex to the contiguous 48 states. Shipments to Alaska and Hawaii differ from the time and rate tables listed here. Please contact our Customer Care team at 877.426.4887 regarding shipments to Alaska and Hawaii. We are unable to ship to APO or P.O. boxes. The Savory Pantry can guarantee delivery only to correct & complete street addresses. We are unable to forward a package in the event of an incorrect or incomplete street address.

Perishable Items

We ship perishable items on Monday and Tuesday for arrival Wednesday through Friday. Dependent on climate and distance, shipments of perishable items to certain states may require expedited delivery.



The above icon will be displayed on item pages that require special shipping considerations. To protect your order in warm weather - typically April 15 through October 15 - or when shipping to a hot destination, 2-day air shipping is required. When estimating days in transit, please exclude shipping date and weekend days. Heat sensitive orders placed after 12:00 pm CST on Wednesday will be held for shipment until the following Monday. Questions? Call us toll-free: 877-426-4887

Expedited Delivery

Expedited delivery options include UPS Overnight, UPS 2nd Day Air and UPS 3 Day. Expedited delivery options are available Monday-Friday for orders to the 48 contiguous states only. Saturday and Sunday are not considered delivery days, so please allow time for your order to reach its' destination on the expedited date you prefer. (e.g., orders placed on Thursday choosing a 2-day delivery option will arrive on Monday at the earliest).

Standard Shipping Charges

Shipping charges are calculated per ship-to address and are based on merchandise total. Shipping costs are displayed below.



Order by 12:00 p.m.

Order by 12:00 p.m. CST Monday through Friday and every effort will be made to ship your order on the same day.

Delivery Surcharges

Items that require special packaging (perishables) are more costly to ship. Any additional surcharges will appear during the checkout process prior to placing your order.

Back orders

If an item is in high demand and not available at the time your order is placed, we will notify you by phone or email to let you know when to expect your order.

Signature not required

We authorize our carriers to release your package at the recipient's address without a signature. That way the recipient doesn't have to be home to accept the order.

Damages

In the unfortunate instance that your order is damaged, please contact our Customer Care team as soon as possible. Our toll-free number is 877.426.4887.

Sales Tax

We are required by law to collect state sales tax on all orders shipped from or to Arkansas.

Saturday & Sunday Shipments

Sorry, we don't ship on weekends. We ship Monday through Friday. If you place your order after 12 p.m. CST on Friday we will ship your order on Monday.

International Shipping

We send packages from The Savory Pantry to all 50 states and Washington, D.C. We regret we are unable to ship internationally at this time.

Gift Orders

We love sending gifts! We will be happy to include a hand written greeting or your own business card in your gift packages.

Holiday Delivery

We recommend placing your holiday orders as early as possible to ensure the best selection of product and avoid the holiday rush! You will be given an opportunity to ship your order at a future date of your choosing during checkout.

Local Delivery

Our gourmet gift baskets are a fabulous way to mark a special occasion or say “Thank You”. Local delivery is available to correct and complete street addresses within a 15 mile radius of our Hot Springs, Arkansas and Saratoga Springs, New York locations. Contact our Customer Care staff at 877.426.4887 for details.